Whitemoss Pharmacy

Privacy Policy

Privacy Policy for Whitemoss Pharmacy

Last updated: November 2025

Whitemoss Pharmacy (“we”, “our”, “the pharmacy”) is committed to protecting your privacy and complying with UK data protection laws, including the UK GDPR, the Data Protection Act 2018 and relevant NHS information governance requirements.
This Privacy Policy explains how we use, store, share and protect your personal information when you visit our website, use our pharmacy services, contact us, or access NHS-related services such as the NHS App.

By using our website or accessing any of our services, you confirm that you have read and understood this Privacy Policy.

1. Who We Are

Whitemoss Pharmacy
Address: 247 Charlestown Road, Blackley, Manchester, United Kingdom, M9 7BD
Telephone: 0161 740 3762
Email: info@whitemosspharmacy.com
Superintendent Pharmacist: Daniel Goudarzi (2240122)

We are registered with the General Pharmaceutical Council (GPhC) and operate as a community pharmacy providing NHS and private healthcare services.

2. What Information We Collect

We may collect and process the following types of personal data:

a) Personal Identification Information

  • Full name
  • Date of birth
  • Home address
  • Email address
  • Telephone number

b) Health and Medical Information

(This is classified as “special category data” and handled with extra care.)

  • Medication history
  • Prescription information
  • Vaccination history
  • Clinical service records (e.g., flu jabs, blood pressure checks, diabetes tests)
  • Sensitive health information provided during consultations

c) Technical & Website Usage Data

  • IP address
  • Browser type
  • Cookies and usage tracking data
  • Pages visited and actions taken

d) Booking Information (via Bookly or similar systems)

When you book an appointment online, our booking provider (e.g., Bookly) may collect:

  • Name
  • Email or phone number
  • Service requested
  • Appointment details
  • Payment details (if applicable; we do not store card information)

e) NHS App Data

If you connect with us through the NHS App, we may receive:

  • Prescription requests
  • EPS nominations
  • Service requests
  • Verified NHS personal demographic information

We do not have access to any other NHS App data unless you explicitly submit it to us.

3. How We Use Your Information

We use your information in the following ways:

a) To Provide NHS and Private Pharmacy Services

  • Processing and dispensing prescriptions
  • Managing repeat prescriptions via the NHS App
  • Delivering NHS and private vaccinations
  • Providing clinical checks (e.g., blood pressure, diabetes)
  • Preparing blister packs (dosettes)
  • Supporting care homes and assisted living services

b) To Manage Appointments

  • Scheduling and managing bookings through Bookly or a similar provider
  • Sending appointment confirmations and reminders
  • Updating you about changes or cancellations

c) To Meet Legal and Regulatory Obligations

  • NHS information governance
  • GPhC inspection requirements
  • HMRC or mandatory government reporting
  • Safeguarding obligations

d) To Improve Our Website

  • Analysing browsing behaviour
  • Monitoring security
  • Enhancing user experience

We only use your information for the purpose it was collected and as permitted by law.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Public interest: providing NHS pharmacy services
  • Legal obligation: regulatory requirements under the NHS and GPhC
  • Contract: providing services you request
  • Consent: marketing communications or optional website features
  • Vital interests: safeguarding concerns
  • Legitimate interests: improving services and website usability

5. Sharing Your Information

We only share your information when it is necessary and lawful to do so.

This may include sharing with:

a) NHS and Healthcare Providers

  • Your GP practice
  • NHS Digital / NHS England
  • Community services or hospitals (if required)

b) Third-Party Service Providers

We work with trusted third-party partners to deliver services. These may include:

  • NHS App (for repeat prescriptions and EPS nominations)
  • Bookly (or a similar platform) for appointment bookings
  • Website hosting providers
  • Payment processors (for private services)
  • IT support companies
  • Delivery partners (for eligible prescription delivery services)

All partners operate under strict data protection agreements.

c) Legal or Regulatory Authorities

Only when required by law, such as safeguarding or inspection.

We do not sell your personal information to third parties.

6. How We Store and Protect Your Data

We take your privacy seriously and implement multiple safeguards including:

  • Secure NHS-approved systems
  • Encrypted computers and dispensing software
  • Password-protected devices
  • Staff confidentiality agreements
  • Regular training on data protection
  • Secure records disposal

Personal data is stored only for as long as necessary for legal, clinical or operational requirements.

7. Prescription Delivery Service

If you request prescription delivery (where eligible), we may use:

  • Your address
  • Telephone number
  • Relevant health information needed for safe delivery

Delivery drivers follow confidentiality and information governance requirements.

8. Cookies and Website Tracking

Our website may use cookies to:

  • Improve performance
  • Track visits anonymously
  • Remember preferences
  • Analyse traffic

You can manage or disable cookies in your browser settings.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request corrections to inaccurate information
  • Request deletion (where legally allowed)
  • Object to certain processing
  • Withdraw consent (for marketing or optional features)
  • Request data portability

To exercise your rights, contact us using the details above.

10. Children’s Privacy

We may collect information for clinical services delivered to children (e.g., NHS flu vaccinations for 2–3 year olds).
We never collect children’s data for marketing, tracking or non-clinical purposes.

11. Links to Other Websites

If our website links to external services (e.g., NHS App, bookable services, travel clinic), those sites have their own privacy policies.
We are not responsible for their content or privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Data Controller: Whitemoss Pharmacy
Address: 247 Charlestown Road, Blackley, Manchester, United Kingdom, M9 7BD
Telephone: 0161 740 3762
Email: info@whitemosspharmacy.com

You also have the right to raise concerns with:

Information Commissioner’s Office (ICO)
www.ico.org.uk