Terms and Conditions

Terms & Conditions for Whitemoss Pharmacy

Last updated: November 2025

Welcome to the website of Whitemoss Pharmacy. By using our website, booking services, or accessing any of our NHS or private pharmacy services, you agree to the following Terms & Conditions. Please read them carefully.

If you do not agree with any part of these terms, you should stop using the website immediately.

1. About Us

Whitemoss Pharmacy
Address: 247 Charlestown Road, Blackley, Manchester, United Kingdom, M9 7BD
Telephone: 0161 740 3762
Email: info@whitemosspharmacy.com

We are a registered community pharmacy regulated by:
General Pharmaceutical Council (GPhC)
www.pharmacyregulation.org

2. Use of This Website

This website is provided for general information, online service bookings, NHS prescription support, and contact with our pharmacy team.
By using our website, you agree that you will:

• Use the site lawfully and for genuine purposes only
• Not attempt to gain unauthorised access or introduce harmful code
• Not use the website to submit false, misleading, or harmful information

We reserve the right to update or withdraw parts of the website at any time.

3. NHS Services and the NHS App

Where you use NHS services through our pharmacy (including repeat prescriptions, nominations or clinical services), you agree to comply with relevant NHS terms and conditions.

Using the NHS App is subject to NHS Digital’s own terms.
We do not have access to any part of your NHS App account unless you submit information to us directly.

4. Appointment Bookings (Bookly or Similar)

By booking an appointment through our booking system (e.g., Bookly), you agree to:

• Provide accurate, up-to-date personal information
• Attend your appointment at the agreed time
• Pay for any private services as shown at the time of booking
• Comply with any pre-appointment requirements

We reserve the right to cancel or reschedule appointments if necessary (e.g., pharmacist availability, medical suitability, supply issues).

Missed appointments for private services may be chargeable at the discretion of the pharmacy.

5. Clinical Suitability

Our pharmacists and clinical team reserve the right to decline providing a service if:

• It is not clinically appropriate
• You do not meet eligibility or medical criteria
• You withhold or refuse to provide relevant health information

This applies to NHS and private services, including vaccinations, travel health services, blood pressure checks, diabetes testing, and more.

6. Prescription Services

Prescriptions may only be processed where:

• Issued by a UK registered prescriber
• Legally valid
• Clinically suitable for the patient

We may refuse or delay supplying a prescription if required by law, clinical guidance, or medicine supply issues.

Prescription delivery is available to eligible patients only. Eligibility is assessed by the pharmacy team.

7. Pricing and Payments (Private Services)

Where private services (e.g., travel vaccinations, private flu vaccines) incur a fee:

• Prices will be clearly displayed on our website or booking system
• Payment must be made at the time of the appointment (unless stated otherwise)
• Prices may change at any time, but will not affect existing confirmed bookings

Refunds are only available in line with our refund and cancellation policy (available on request or as a separate page if desired).

8. Website Content Accuracy

We make every effort to ensure that information on this website is accurate and up to date.
However:

• Content is for general information and is not a substitute for professional medical advice
• We do not guarantee that all information is error-free
• Any reliance on the website’s content is at your own risk

For personalised advice, please speak to a member of our pharmacy team.

9. Third-Party Links

Our website may contain links to external websites such as:

• NHS App
• Bookly
• Travel health resources
• Government or NHS information pages

We are not responsible for the content, security, or privacy practices of third-party websites.

10. Intellectual Property

All content on this website—including text, images, branding, and layout—is the property of Whitemoss Pharmacy or its licensors.

You may not:

• Copy, reproduce, or distribute content without permission
• Use our branding or logo without written consent

11. Limitation of Liability

Nothing in these Terms & Conditions limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any rights you have under UK consumer law

To the fullest extent permitted by law, we are not liable for:

• Website downtime
• Loss of data or damage to your device
• Actions taken based on website information
• Issues caused by third-party software or links

12. Data Protection

Your privacy is important to us.
All personal data is handled in accordance with:

• UK GDPR
• Data Protection Act 2018
• NHS information governance requirements

For full details, please refer to our Privacy Policy and Cookies Policy.

13. Changes to These Terms

We may update these Terms & Conditions at any time.
Changes will take effect as soon as they are posted on this page.

14. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Whitemoss Pharmacy
Telephone: 0161 740 3762
Email: info@whitemosspharmacy.com